1. Do you clean residential properties?

 

No. Steamworks specializes exclusively in commercial cleaning services. We do not provide residential or house cleaning (except for move-in/move-out)

We serve commercial facilities such as offices, warehouses, restaurants, retail spaces, and other suitable business environments.

 

2. What areas do you service?

 

Steamworks currently provides commercial cleaning services throughout Burnaby, British Columbia.

If you're located in or around Burnaby and aren't sure whether your facility is within our service area, contact us and we'll be happy to discuss your location and cleaning requirements.

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3. Do you bring your own cleaning supplies and equipment?

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Yes. Steamworks provides the standard cleaning supplies and equipment required to perform the agreed cleaning services.

 

We use appropriate cleaning products and equipment based on the facility, surface, and cleaning requirements. Where appropriate, we also use plant-based and lower-chemical cleaning products and targeted thermal steam cleaning.

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4. Do you offer one-time cleaning?

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Yes. We offer one-time commercial cleaning services as well as recurring cleaning arrangements, depending on the facility and requested scope of work.

Whether you need a one-time clean or ongoing service, we'll review your facility and requirements to determine the appropriate scope and pricing.

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5. How does pricing work?

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Our pricing is based primarily on the size of the facility, along with factors such as the type of commercial space, cleaning frequency, areas to be serviced, and the requested scope of work.

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For a quick estimate, you can use our Instant Pricing Calculator to enter your facility information and receive an estimated price.

For more accurate pricing, we may need additional information about your facility and cleaning requirements.

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6. How do you handle missed areas or cleaning concerns?

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If you believe an agreed cleaning task was missed or an area did not meet the agreed scope of

work, please contact us as soon as possible after the service.

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We will review the concern and, where appropriate, arrange a return visit to address the missed area.

Our goal is to resolve legitimate service concerns promptly and make sure the agreed cleaning standards are being met.

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7. What cleaning products do you use?

 

We select products based on the surface, facility, and cleaning requirements.

Where appropriate, Steamworks uses plant-based and lower-chemical cleaning products to help reduce unnecessary chemical use while maintaining effective cleaning standards.

 

We also maintain appropriate product information and Safety Data Sheets (SDS) for products used in our operations.

 

8. How do you prevent cross-contamination?

 

We use a color-coded cleaning system to help keep cleaning tools designated for specific areas of a facility.

For example, cleaning materials used in washrooms are kept separate from those used in general workspaces and other areas.

This system helps maintain separation between cleaning zones and reduces the risk of transferring contaminants from one area to another.

 

9. Are you insured?

 

Yes. Steamworks carries $2 million in Commercial General Liability (CGL) insurance.

Our coverage is designed to provide protection for covered claims arising from our commercial cleaning operations, subject to the terms, conditions, exclusions, and limits of the applicable insurance policy.

 

10. How do I request a quote?

 

Getting an estimate is easy.

Use our Instant Pricing Calculator to enter your facility information, including the approximate square footage of the space. The calculator uses the size of your facility and other selected service details to provide an estimated cleaning price.

 

For a more accurate quote, we may review additional details about your facility, cleaning requirements, and desired service frequency.