Privacy Policy

Steamworks Cleaning Service Inc, operating as Steamworks ("Steamworks," "we," "us," or "our"), respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect through our website, how we use it, and the circumstances in which it may be disclosed.

 

1. Information We Collect

When you contact us, request a quote, or otherwise communicate with us through our website, we may collect information such as:

• Your name

• Business or company name

• Email address

• Telephone number

• Facility address or service location

• Facility type

• Approximate facility size

• Requested cleaning frequency

• Preferred service times

• Cleaning requirements and other information you choose to provide

 

We may also collect basic technical information about website visitors, such as IP address, browser type, device information, and website usage information, where applicable through our website hosting, analytics, security, or other technical services.

 

2. How We Use Your Information

 

We use information collected through the website for legitimate business purposes, including:

• Responding to quote requests

• Contacting you about your inquiry

• Preparing cleaning estimates

• Understanding your facility's cleaning requirements

• Scheduling services

• Communicating with existing or prospective clients

• Providing and administering our services

• Invoicing and payment administration

• Improving our website and services

• Protecting the security of our website and business

• Complying with applicable legal requirements

 

We do not sell your personal information.

 

3. Information Submitted Through Quote Forms

 

Information submitted through our quote or contact forms is used primarily to evaluate your cleaning requirements, communicate with you, prepare estimates, and provide requested services.

Please do not submit passwords, financial account credentials, highly sensitive personal information, or other information that is not necessary for us to respond to your request.

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4. Sharing of Information

 

We may disclose personal information when reasonably necessary to operate our business, provide requested services, maintain our website, process communications, protect our systems, or comply with legal obligations.

For example, information may be processed by service providers that assist with website hosting, email, form submission, scheduling, payment processing, security, or other business operations.

We expect service providers handling information on our behalf to use it only for the purposes for which it was provided or as otherwise permitted by applicable law.

We may also disclose information where required or permitted by law, including where necessary to comply with a legal obligation, court order, or lawful request.

 

5. Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, security, analytics, or other features.

 

Depending on the tools used on the website, these technologies may collect information about how visitors interact with the website.

You may be able to control or restrict cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

 

6. Protecting Your Information

 

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, disclosure, alteration, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

 

7. Retention of Information

 

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain business records, provide services, resolve disputes, comply with legal requirements, or otherwise fulfill legitimate business purposes.

The length of time information is retained may depend on the nature of the information and the reason it was collected.

 

8. Accessing or Correcting Your Information

 

Subject to applicable law, you may contact us to request access to personal information we hold about you or to request correction of inaccurate information.

We may need to verify your identity before responding to certain requests.

 

9. Children's Privacy

 

Our website and services are intended for businesses and commercial clients and are not directed toward children.

 

We do not knowingly collect personal information from children through our website.

 

10. Third-Party Links

 

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage visitors to review the privacy policies of those websites before providing personal information.

 

11. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or applicable legal requirements.

Any updated policy will be posted on this page with a revised "Last Updated" date.

 

12. Contact Us

 

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:

[Steamworks Cleaning Service Inc. / Steamworks]

 

Email: steamworks0712@gmail.com
Service Area: Burnaby, British Columbia, Canada